And for current setup I have seen that after call finishes, channel remains idle for some time and in the older setup I rarely see channel idle for more than 3 sec.
Ready for a cloud-intelligent call center Get in touch with us right away Free Trial. It doesn’t require any specific configuration to run. In server settings, I have increased calls per second to 10, Max trunks to 46 & Max FILL Calls per Second to 40.Īlso I am using same set of sim cards as earlier. VICIdial is open-source software, and it falls in the category of ready to use.
I have setup, 8 remote agents | 1.3 Dial Ratio | 1000 Hopper level | 45 Sec Dial timeout | 1 Menu Repeat in Call menu | 10 Sec Cal menu time out.
In such a call center its agents who make calls to potential clients. Right now, I am getting around ~180 connected per hour & 380 dialed leads per hour for the same campaign with same set of data and same length of recording. The attempt delay field is the number of seconds until the lead can be placed back in the hopper, this number must be at least 120 seconds. Outbound call center mainly used in sales, for lead generation and customer acquisition. Also, in GSM gateway, no channels were remaining idle, as soon as on call finishes, another was dialed.
Basic call reporting functionality is also included. With VICIdial, there are three main types of outbound dialling: Agent-Controlled, Broadcast and Predictive Dialing Agent-Controlled dialling is also called Manual Dialing.This is where the agent has to click to dial each phone call, either by taking the next lead in a list and dialling it or entering in a phone number to dial and initiating the phone call. Using this module, you can create or upload one or more rate decks, and use those rate decks to calculate the cost of calls on the system. CyburDial clusters instantly when calls are transferred Call Quota Lead Ranking for. The Call Accounting module allows you to allocate costs (for outbound and inbound calls) to either a trunk, user, or user group. we manually call all the press 1 customers later printingĮarlier I was using one paid setup which was rebranded vicidial or something, asterisk was also there on this same hardware. Inbound, Outbound and Blended call handling, also Inbound Email and. For Carrier I am using Dinstar 16 Ports GSM Gateway, currently only using 8 Ports.Īpplication: Press 1 Campaigns without live agents, i.e. I have recently installed below given version on my server which is i5 4th Gen 8GB Ram 500GB HDD.